General Services (7)

Unfortunately, we do not have a physical store locally.

We're an online pet supplies store!

Our operating hours are from Monday-Friday: 10am-2pm (Excluding Public Holidays)

You can contact us through the following means:


WhatsApp: +65 8913 7280

Instagram: @petdeptsg

Alternatively, you can fill up our contact form here.

Our preferred modes of payment are PayNow to UEN, GrabPay & Google Pay.

But we also accept Visa, Mastercard, Shop Pay & Apple Pay.

We do not accept Cash On Delivery (COD).

We don't offer repacking services because we encourage pet parents to keep their perishable items stored in air tight containers!

Gift Cards purchased are like currency, they have no expiration dates and can be used in conjunction with discount codes.

If a gift card has been issued to you, please check the email you used to purchase with us or it might also have landed in the spam folder due to security reasons.

Products, Orders & Discount Codes (7)

The stock status bar only serves as a guideline, due to system limitations, it may take some time for changes to be reflected.

We will confirm with warehousing if the item is available, if it isn't, we will place an order with the supplier and reach out to you by Text Message or WhatsApp to let you know its earliest estimated availability.

Alternatively, you can also opt for a change of item, if not, we will proceed to issue a refund to you.

*Earliest estimated availability is subjected to changes and delays.

Yes it's possible!

Samples for certain items are available, simply state in the "Order Instructions" on the cart page!

For products not listed, kindly feel free to reach out to us and we'll do our best!

*Subjected to Product & Stock Availability

Yes, you can change items in your order if we have not processed it yet. You will be required to either top up the difference or be refunded in the form of Gift Card.

Kindly reach out to us for any order changes! Please note there will be slight delay occurrence for any changes.

*Subjected to Product & Stock Availability

Yes, you may cancel your order if we have not proceeded to process it yet.

We will cancel your order and a refund will be made through the same method of payment as the original order.

We will try our best to fulfill your pet's needs ASAP if your supplies ever run low!

We also offer a Same-Day/Time-Specific Delivery option to cater for urgency! Please reach out and make an arrangement with us, your pet's needs are our top priority!

*Subjected to Product & Stock Availability

Please check if there are any minimum spending or eligibility requirements if it's not working or any expiry for the discount code. If there aren't, let us know so we can make up for it!

If it's a technical glitch, try clearing your cache > refreshing your browser > check out.

In order to prevent the misusage of discount codes, our team will manually check every time a discount code is being used to ensure accuracy and legitimacy.

If any is found, Pet Department SG Pte. Ltd. reserves the right to withhold the order and decline any future orders.


+65 8913 7280