GENERAL ENQUIRIES

Unfortunately, we do not have a physical retail store locally.

We're an online e-commerce platform!

- PayNow

- Visa

- Mastercard

- American Express

- We do not accept Cash On Delivery (COD)

We will confirm with our warehousing if the item is available, if it isn't, we will place an order with the supplier and reach out to you by Call/Text/WhatsApp to let you know its earliest estimated availability.

Alternatively, you can opt for a replacement, if not, we will issue a refund to you.

Depends on the availability of items.

If the order has not been fulfilled yet, we will cancel your previous order and create a new order for you.

If the order has not been fulfilled yet, we will cancel your order and a refund will be made through the same method of payment as the original order.

Order Confirmation: Once an order has been placed, an email confirmation will be sent and we will follow-up with processing the order.

Order Fulfilled (Local Delivery): Once the order has been processed (pick & pack), it's marked ready for delivery! An email notification will be sent to inform you about the delivery within the next 1-4 business days.

We sincerely apologize for the trouble caused, please do inspect your order upon reception and contact us immediately if you discover any damaged/defective/missing item(s) or if you have received the wrong item(s) so that we can evaluate the issue and make it right!

We will deliver the missing or correct items to you within the next 1-2 business days.

PetDeptSG will do our best to fulfill your pet's necessities ASAP if your supplies ever runs low!

Make an arrangement with us! Your pet's needs are our top priority!

Try resetting your account password.

Free samples for certain items are available on our store.

It is based on availability and while stocks last.

Simply state in the "Order Instructions" on the cart page.

Please check if there are any expiry dates or min. spending for the discount code.

Try clearing your cache > refreshing your browser > check out.

DELIVERY ENQUIRIES

- Flat Rate of $7.50 (Local Islandwide Delivery)

- Free Delivery for Singapore Orders Over $50

PetDeptSG uses our own custom couriers to ensure secure and efficient deliveries of your pet supplies to doorsteps!

Both options takes 1-4 business days from the time you place your orders.

You can state in the "Order Instructions" on the cart page for Contactless Delivery or a day you are available to receive your order.

Please contact us if you would like to change your delivery address before your Order is being Fulfilled.

- We will contact you to reschedule another delivery date that you are available.

- Opt for contactless delivery and we will leave it at your doorstep (Note: PetDeptSG will not be liable for any loss of items left at your doorstep).

- We will contact you through phone calls or text messages.

- Or, reschedule another delivery date that you are available.

Please call us at +65 9858 2321 or email: hello@petdepartmentsg.com for Order Status enquiries.

Unfortunately, we do not ship internationally as of now.

PetDapPoints!

Sign up as a member and earn PetDapPoints for every purchase made in which you accumulate to redeem discount coupons!

Placing an order (1 point for every $1 spent)

You can also earn additional points for making an action such as:

- Signing up as a member (200 PetDapPoints)

- Liking our Facebook Page (100 PetDapPoints)

- Sharing on Facebook (100 PetDapPoints)

- Following our Instagram (100 PetDapPoints)

- Celebrate your birthday (200 PetDapPoints)

- Referring a friend (Receive 500 PetDapPoints when your referrals make their first purchase and get 7% off theirs!)

Refer your friends and love ones to Pet Department SG!

Once you've registered an account, scroll to the bottom of your widget and your referral link will be shown.

Share it around.

When someone uses your referral link to create an account and make their first purchase, 500 PetDapPoints will be credited to you on top of 200 PetDapPoints when you sign up.

Open the widget at the bottom left of the page and log into your account.

PetDapPoints will be shown with the rewards available.

Select the reward you desire.

Save or copy the discount code and apply it at the checkout page.

Ways to redeem:

- $5 off coupon (500 PetDapPoints)

- $10 off coupon (900 PetDapPoints)

- $30 off coupon (1500 PetDapPoints)

- $50 off coupon (3000 PetDapPoints)

Our system will be able to track your previous orders and add the points for you.

Email

hello@petdepartmentsg.com

Telephone

+65 9858 2321