Refund, Exchange & Return Policy
- Any Refund, Exchange & Return of items are "case-by-case" basis
- Only eligible within 7 days once an order is received
- Items have to be in its original and unopened condition
- Items are not purchased under promotions or with discount codes
- Items require a minimum shelf life of 6 months for perishables
- Items are not under the frozen & chilled, beds, mats, cages, collars, harnesses, leashes, shoes, apparels, wearables category due to hygiene and food safety reasons.
- A recollection fee of $10 will be charged for each address
- Once the products are returned, the item conditions will be inspected
- When approved, we will immediately process the refund from the original order or contact you for the exchange within 5 working days
- Please remember it can take some time for your bank or credit card to process and post the refund
Options for Refund, Exchange & Return
- Pick-up: A recollection fee of $10 will be charged for each address
- Placing a new order: We can pick up the item(s) when the new order is being delivered and it has to be made within 2 weeks from the date of previous delivery
Note: To be eligible for the refund/exchange/return, item conditions will be inspected and must be in the original condition you received (unused & unopened) with original packaging. Afterwards, a replacement or refund will be made through the same method of payment as the original order.
Regarding Damages & Defects
We sincerely apologize for the trouble caused, please do inspect your order upon reception and contact us immediately if you discover any damaged/defective/missing item(s) or if you have received the wrong item(s) so that we can evaluate the issue and make it right!
Note: Please keep all shipping and merchandise packaging.
For any questions or assistance, you can always email: hello@petdepartmentsg.com or WhatsApp us at +65 8913 7280 and we'll gladly assist you!
