Delivery Options:
Delivery Options Fee Lead Time Remarks
Self Collection* Free 2-4 Days Appointment Based
    Free Delivery* Free 3-5 Days Orders: ≥ $50
    Delivery* $8 3-5 Days Orders: $0.00-$49.99
    Same-Day/Time-Specific Delivery $15 Appointment Based

      *Cut-off Timing: 11am (E.g. Orders placed before 11am, delivery lead time will start on the day itself. Orders placed after 11am, delivery lead time will start the following day)

      Delivery Method:

      • petdeptsg courier for Frozen & Non-Frozen Items
      • 3PL for Non-Frozen Items

      Delivery Day & Timing:

      Monday, Tuesday, Thursday and Friday, between 3-8pm. (Excludes weekend and PH)

      Delivery Terms & Conditions:

      • Delivery Lead Time is based on Working Days (Monday-Friday)
      • Self Collection and Same-Day/Time-Specific Delivery are Appointment Based only, kindly WhatsApp +65 8913 7280 for arrangements
      • All Delivery Options are based on Product & Stock Availability
      • Delivery Fee is based on 1 given address only, any more locations will require additional delivery charge of $8 for each address
      • Any rescheduling or missed Delivery are subjected to a re-delivery charge of $8
      • Self Collection requires customers to bring along Proof of Purchase and Appointment Confirmation
      • Walk-ins will not be entertained and No Shows will be rescheduled
      • Orders fulfilled by 3PL will receive a Tracking Number in their emails
      • Upon delivery, customers with Frozen Items in their orders will be informed at least 1 Day in advance of the delivery to ensure someone is at home to receive and keep the items in the fridge/freezer respectively
      • In the event that no one is around to receive the Frozen & Non-Frozen Items and instructed to leave in Riser, Shoe Rack, Cooler Box/Bag, etc. Proof of Delivery will be given and Pet Department SG Pte. Ltd. will not be held liable for any damages/replacements
      • Pet Department SG Pte. Ltd. will not be held liable for any missing items due to wrong address or (missing) unit numbers provided.